Moonflow Expands Its Debt Collection Platform Through Strategic Alliance with Puntored

Moonflow, an AI-powered operating system for debt collection with presence in 27 countries, has announced a strategic alliance with Puntored, one of the most extensive payment networks in Mexico following its acquisition of Gestopago. The partnership aims to bridge the longstanding gap between accounts receivable management and payment collection channels.

By connecting Moonflow’s AI-driven collection platform with Puntored’s payment infrastructure, the companies seek to create a more integrated ecosystem that allows organizations to manage and collect payments through both digital and physical channels.

Closing the gap between collection management and payment networks

For years, companies in Mexico have handled accounts receivable and payment processing through disconnected systems. On one side, businesses relied on fragmented communication tools and software to manage collections, while on the other, payment networks operated independently.

This separation often resulted in information gaps, reconciliation errors, operational inefficiencies, and friction for customers attempting to settle their debts.

The alliance between Moonflow and Puntored aims to address these challenges by integrating the entire collection cycle, from communication and negotiation to payment and reconciliation, within a single ecosystem.

“This partnership decisively expands the collection infrastructure in Mexico. Companies no longer have to choose between an efficient digital process and an accessible physical or digital payment network; both layers now coexist in the same ecosystem,” said Facundo Turconi, CEO of Moonflow. “This not only accelerates collections for businesses but also significantly reduces operational costs and delivers greater value to the end customer.”

Three strategic pillars driving the integration

The partnership introduces several operational advantages designed to improve the efficiency and scalability of collection processes.

Real-time reconciliation

The integration connects physical and digital payment channels directly with Moonflow’s AI-powered collections platform, enabling end-to-end transaction traceability and eliminating manual reconciliation tasks. This reduces administrative costs while improving visibility over outstanding accounts.

True omnichannel collections

Customers receive automated reminders across multiple digital channels, including WhatsApp, SMS, email, and phone calls. These interactions are powered by AI agents capable of negotiating and managing collections autonomously, with the ability to escalate to human agents when needed. At the same time, users can settle their debts through Puntored’s extensive payment network, combining digital and in-person payment options.

Unlimited scalability

The system allows organizations to increase their recovery rates without expanding operational teams. By automating large parts of the collection workflow, companies can manage higher volumes of accounts with significantly lower operational costs.

“Partnering with Moonflow connects our correspondent network with a cutting-edge technology platform,” said Arturo Halgraves, CEO of Puntored Mexico. “Companies can now leverage our territorial reach and diverse payment options—both physical and digital—combined with Moonflow’s AI-powered collections operating system. We share a common vision: collections in Latin America should be faster, more efficient, and significantly more affordable.”

Strengthening the future of collections in Latin America

The alliance reinforces Moonflow’s role as a key technological provider for organizations seeking to modernize their collection processes in Mexico. The company currently operates in 27 countries and is pursuing accelerated growth across Latin America by building a hybrid collection infrastructure that combines artificial intelligence with payment networks.

Within this broader context, Moonflow is positioning itself as an operating system designed to streamline accounts receivable management by linking AI-powered collection strategies with accessible payment channels across the region.

Puntored, meanwhile, brings more than 20 years of experience in payment infrastructure and financial inclusion. Following its acquisition of Gestopago, the company has strengthened its presence in Mexico while continuing to operate across several countries in Latin America. Its platform connects millions of users to an ecosystem of payment solutions designed to be both efficient and accessible.

Together, the two companies aim to reshape the debt collection landscape by integrating advanced technology with one of the most extensive payment networks in the region, creating a more efficient and scalable system for businesses and consumers alike.